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Elements and Performance Criteria

1. Maintain business website and contents
   • Establish personnel policy and procedures for managing access and changes to aspects of the business website
   • Design and start a training program for teaching staff how to use procedures and policies as well as making changes to the business website
   • Evaluate and test site-analysis software on a non-live server to verify features and functions are safe for use on a live server
   • Generate site summary reports in line with the organisational quality management program or guidelines
   • Review reports found to have generated security flaws
   • Check links for functionality and ongoing relevance
   • Modify web pages according to changing business requirements and analysis of site summary report
   • Maintain and debug database information according to site and information requirements
2. Maintain business security of the website
   • Establish a security response procedure to control information placed on the business website by developers, designers and end users
   • Develop a security plan
   • Test site security according to organisational requirements of the security plan
   • Maintain site security using information from security vendors and technical media outlets
3. Monitor business website performance
   • Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring
   • Determine business website load metrics and performance indicators in line with organisational requirements
   • Measure business website server performance with server analysis tools
   • Identify and document business options for performance improvement
   • Submit website server performance reports to client
4. Undertake capacity planning
   • Determine future peak volumes by measuring page usage and volume access
   • Develop an upgrade program to deal with increasing load and performance issues
   • Set performance benchmarks to take into consideration possible future scenarios for each load metric
   • Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Required Skills

Required skills

analytical skills to

evaluate siteanalysis software

select server analysis tools according to organisational requirements

communication skills to

facilitate training programs for staff

liaise with vendors

literacy skills to write reports and planning documentation

planning skills to forecast business websiteperformance growth

technical skills to

use

current forecasting methodology for identifying traffic peaks

current site server

integritychecking software

intrusiondetection software

traffictracking software

web server logfile analysis

maintain

firewalls

virtual private network VPN gateways

respond to request for proposals RFPs

Required knowledge

bottlenecks and methods of correction

electronic commerce modelling language ECML

queuing systems

standard generalised markup language SGML and associated standards

user request classes

website architecture

website security issues

workload metrics

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to evaluate and test siteanalysis software maintain site security monitor website performance develop upgrade program to cater for business website performance growth
Context of and specific resources for assessment	Assessment must ensure access to site servers and web servers where tasks may be performed business website site server and analysis software currently used in industry requirements and businessplanning documentation appropriate learning and assessment support when required modified equipment for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate testing site security according to security plan verbal or written questioning to assess candidates knowledge of features of website architecture and security issues review of documentation prepared by candidate including security plan training program website server performance reports and upgrade program
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Server may include:	Apache HTTP server email servers file and print servers file transfer protocol (FTP) servers IBM VisualAge and WebSphere iPlanet-Enterprise Lotus Domino Microsoft Internet Information Server (Microsoft IIS) NetDynamics Netscape Enterprise server, Netscape FastTrack, Netscape eBusiness proxy servers Sun Microsystems iPlanet web server Sun Microsystems Java web server Zope.
Database may include:	DB2 Informix Ingres Microsoft SQL (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase.
Security plan may include:	alerts relating to the security objectives of the organisation audits privacy standards: archival backup network theft viruses.
Server analysis tools may include:	Apache Jmeter Apache JSSI.
Client may include:	employee external organisation individual internal department.
Equipment may include:	hard drives hubs modems or other connectivity devices, including digital subscriber line (DSL) modems monitors other peripheral devices personal computers personal digital assistants (PDAs) printers switches workstations.

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